Need to make a change? Discover our policies on cancellations, returns, and exchanges for a worry-free shopping experience.
What to return an order? No worries at all—we don’t want you to be anything less than thrilled with your purchase!. Here’s a brief summary of what you need to know about returns:. To submit a return, contact us via email within 14 days of receiving y
After you have shipped your return, please allow three weeks for it to reach us. Once we receive your order, we will assess it to verify that it is received in its original condition, undamaged, and can be re-sold. The day after this assessment, we w
Yeah, sure thing! As long as the order is unused and returned to us in new condition you can expect a refund. We don’t accept returns on outlet items or samples. Keep in mind that the return charges are at your cost and our office is far away in Indo
We do not do exchanges, but if you need to exchange a product, we have a very simple solution for you : just return it and place a new order !. Just reach out to us, and, together, we’ll get everything settled. The first step will be to return the go
We are based in Indonesia, so a return label is not available to our international clients. Think of this as an excuse to show off your pretty handwriting!
Changed your mind about an order? We’re sad to see you go, but we totally understand. Please contact us immediately should you need to cancel your order. From July 1st, 2020, we have amended our cancellation policy:. Contact us within 48 hours from t
We get it, mistakes happen, especially with so many small variables to consider on your order, like size, scale, quantity—the list goes on! We understand if you’ve made a mistake and need to fix it ASAP. If your order has yet to be printed, we are ha