How do I return my order?Updated a year ago

What to return an order? No worries at all—we don’t want you to be anything less than thrilled with your purchase!

Here’s a brief summary of what you need to know about returns:

• 14-day return policy, no questions asked
• You must return items in their original packaging to our office in Indonesia.
• Returns are not possible on samples, custom orders, or stock from our outlet.
• Return shipping is paid by the client

To submit a return, contact us via email within 14 days of receiving your order. Include your order number and explain why you want to return your order and we’ll do our very best to rectify the situation.

If your order is eligible for a return, we’ll issue an RMA (Return Merchandise Authorization). It may take up to 48 hours to receive this. Returns without an RMA will not be accepted.

Only return only unused stickers. Items that are received damaged will not be refunded. Use the original packing and wrap the goods as you received them to ensure we receive them in a re-sellable condition. 

Also, we ask that you provide a tracking number when you return the goods to us. Without one, we cannot trace it. Once we have received the goods, we will process your refund request. 

NOTE: Custom orders and samples are final—no returns accepted.